Rapid response for an urgently needed aircraft part
Within 10 hours, Sterling hand-delivered a critical part from Phoenix, Arizona, to the Bahamas’ Nassau International Airport, allowing the passengers to continue their journey.
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Challenge
A large commercial airliner was grounded in a popular Caribbean destination during a busy winter holiday season, stranding 335 passengers.
Mechanics determined that the auxiliary power unit's (APU) electronic control unit (ECU) had to be replaced, meaning the aircraft’s air conditioning and electrical systems were not functional while on the ground.
After spending two hours on the tarmac in 86ºF/30ºC heat with no air conditioning, the airline was forced to ground the plane and offload passengers. The closest supplier for the ECU was in Phoenix, Arizona, which also meant finding overnight accommodations for everyone.
Solution
It began with a scheduled pick-up of the ECU from the vendor in Phoenix, Arizona.
Responding quickly to the urgent request, a Sterling on board courier took the next flight out, hand-carrying the critical part from Phoenix all the way to Miami, Florida.
Upon arrival, arrangements were made for an air charter, ensuring the ECU could be transported directly to Nassau International Airport.
Through meticulous planning and seamless execution, the shipment was delivered by 10:00 am EST the following morning—just ten hours after the original call.
This rapid sequence of events exemplified efficiency and dedication, ensuring the vital equipment reached its destination without delay.