Rapid logistics response restores grounded aircraft in Ghana
Swift coordination ensured delivery of a critical aircraft part from the US, minimising passenger disruption and financial losses for the airline.
:format(webp))
| Summary |
|---|
| Results |
|---|
Challenge
A leading international airline faced a critical situation when its Boeing 767 was grounded in Accra, Ghana, stranding 185 passengers. The airline was exposed to potential costs exceeding $100,000 for every hour the aircraft remained out of service.
The necessary replacement part was classified as dangerous goods, meaning it was subject to strict shipping regulations and could only be transported into Ghana via Cargo Aircraft Only (CAO) flights.
To complicate matters, the closest available part was located in New Jersey, USA. The limited CAO routing options to Accra meant that standard transit would result in a delivery time of over four days.
The urgency of the situation required a rapid, innovative solution to minimise disruption and financial loss.
Solution
Within three hours of receiving the urgent request, a charter aircraft was arranged to transport the essential part directly to Accra.
The logistics team worked tirelessly to secure the necessary overflight permits—a process that can often take days—but managed to obtain approvals from seven different countries (Gambia, Senegal, Guinea-Bissau, Liberia, Ivory Coast, Guinea, and Ghana) within a remarkable five-hour window.
Due to the coordinated effort, the replacement part arrived in Accra without any delay and was installed within twenty-four hours of the original request.
This rapid response not only minimised disruption but also helped avert significant financial loss for the airline and ensured that operations could resume as quickly as possible.