Expediting a critical aircraft part
Sterling specialists delivered a bulky crate from Hamburg to Malta within 32 hours, despite its large size and limited flight capacity.
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Challenge
A commercial airline's A330 was grounded in Malta and required a heavy maintenance check. The part located in Hamburg was a bulky crate measuring 125 cm x 99 cm x 95 cm and weighing 151 kg.
The crate size was difficult to accommodate on narrow-body flights, and capacity to Malta was limited, especially leading up to the holiday season. Additionally, before the crate was delivered to the airline in Hamburg, the client requested that the deadline be moved up 24 hours earlier.
Solution
Our team quickly coordinated the pick-up of the oversized crate in Hamburg and secured a booking on the next available flight to Malta.
Understanding the urgent nature of this shipment, we communicated this to the airline, ensuring the cargo received special handling throughout its journey.
When the client requested a tighter timeline, we responded within five minutes by arranging a dedicated truck to transport the crate from Hamburg to Frankfurt. This allowed us to catch an earlier flight the following morning, shaving invaluable hours off the delivery process.
With seamless coordination and decisive action, the crate arrived in Malta within 32 hours of the original request, on schedule for the aircraft’s maintenance.